Customer Care Executive

This is just a small setup run out of Sector 15 in Rourkela. Specifically, we are over at Quarter No. E/3. It is not a big corporate office or anything like that. It is more of a home-based operation where the phones are always kept nearby. Being in Sundargarh, things move at a certain pace. We handle calls and try to help people out with whatever issues they are having. Rina Mazumder started this, and it has been a steady way to stay busy. The room we work from is simple, just a desk, a couple of chairs, and the equipment we need to stay connected. Sometimes the power goes out in the afternoon, which is just part of living in this area. We do not have a big marketing budget or a fancy website. Most people find us through word of mouth or specific listings. It gets a bit cramped when there is more than two people in the room, but we make it work somehow. We spend a lot of time listening to people on the other end of the line. Some days are quiet, and other days it feels like everyone is calling at once. We do not promise anything crazy. We just try to answer the questions we get as honestly as we can. It is a practical life, working from a residential area. We know our neighbors and they know what we do. It is just a small, local effort to keep things moving.