Chem (India)

Chem (India) operates out of Plot No. 1108-C. It’s a functional space designed for one thing: getting the product out the door. We aren’t located in a big shiny building. It’s a standard industrial unit with a lot of heavy shelving and some old filing cabinets that have been here since the start. The lighting isn't the best, but we know where everything is even in the dark. We handle a lot of different orders, some small and some quite large, so the pace changes from day to day. On Mondays, it’s usually a bit of a scramble to catch up on what came in over the weekend. We have a small crew, and everyone knows their role. There’s no micromanaging here because there’s no time for it. If you walk into the office, you’ll probably hear a radio playing some old songs in the background. We keep a large calendar on the wall with all the delivery dates circled in red ink. The phone rings a lot, and it’s usually someone asking about a price or where their shipment is currently located. We try to be straightforward with people. If a delivery is going to be late because of a truck breakdown, we just tell them. There's no point in making up stories. It’s a simple operation, run by people who have lived in this area for a long time and understand the business.