Define Medical Systems

We operate Define Medical Systems out of Kamothe in Navi Mumbai, specifically Sector 22, and we also have a spot in Kalkaji over in G-31. It sounds like a lot to manage, but we’re just a small group of people trying to keep medical equipment moving to where it’s needed. We deal with systems that doctors use every day. Most of the time, our desks are covered in manuals and spare parts. It’s not a shiny showroom or anything like that. We spend a lot of time on the phone or driving between sites to make sure things are running. Navi Mumbai is growing fast, so we’re usually stuck in some kind of traffic between jobs. In Kalkaji, it’s a bit different, more of a tight squeeze but we’ve got our rhythm there. We don’t have a fancy reception or free coffee for visitors. We just have the tools and the gear. People call us when a machine acts up or when they need a new setup for their clinic. We try to be straight with folks about what’s available. Some days are just long hours of testing software or checking cables. It’s work that needs to be done right, so we take our time with the details. We aren't looking to be the biggest company out there, just the one that answers the phone and knows what they’re doing. It’s a lot of driving and fixing things. It’s just the daily grind for us.