C. E. S. C(Any Problem Of Local Consumers, North)

You can find our North branch right at 226A APC Road -4. Being on APC Road means it's always noisy outside with the buses and the horns, but inside we just focus on the consumer problems. This is where the North division handles all the local complaints. It could be anything from a burnt-out wire to a dispute over how much power was used last month. We see all sorts of people walking through the door. Some are in a hurry, others want to sit and explain their whole history with the electric company. We listen and write it all down in the record books. The office is a bit old-fashioned, but it works for what we need. We have the logbooks and the computers to keep track of every fault reported in this part of town. It gets dusty with the windows open, but that’s just how it is on a main road in this city. We don't put on any airs or pretend to be something we aren't. We’re just here to handle the glitches in the system. When a transformer goes pop in the middle of the night, we’re the ones who have to organize the response the next morning. It’s a steady stream of work. We know the North area like the back of our hand. If someone has a problem, they know where to find us. Usually, there's a pile of paperwork on every desk, and the phone rings more than we would like.