American Express

Up on the second floor of C 10 111 in Sector 5, Rohini, you will find our small office. It’s a typical Delhi setup where you climb the stairs and find us working away. We’ve been handling the American Express stuff here for some time now. Rohini is a busy place, and being on the second floor gives us a little bit of a view of the street, though it’s mostly just roofs and trees from this angle. The office itself is full of files and boxes because we have been here long enough to collect a lot of stuff. It is a bit cramped when everyone is in at the same time, but we make it work and nobody complains. We don't have any of those fancy coffee machines, just a kettle and some tea bags in the corner. The work is steady, mostly dealing with people's accounts and making sure all the numbers add up at the end of the day. Sometimes the internet is slow, and we all just sit there waiting for a page to load, which gives us time to chat about our families. We aren't trying to impress anyone with a sleek or modern look. It’s just a place where work happens. We know the shopkeepers downstairs and the postman knows exactly where to drop our mail every morning. It’s a grounded way to run a business. No tall ceilings or glass elevators here.