Universe Broadband

Universe Broadband is based at Plot No.4 in Bajrang Nagar No 4, right off Manewada Road. It’s a small office where we manage the internet lines for the neighborhood. It’s not a corporate headquarters with glass walls. It’s mostly a room filled with routers, spools of yellow fiber optic cable, and a few desks for the staff. We spend a lot of our time out on the streets, climbing poles or running wires into people's houses. When the monsoon hits, it gets really tough because the lines sometimes get damaged by falling branches. We try to get out there and fix it as soon as we can, even if it’s raining. People get upset when their Wi-Fi goes down, so we hear a lot of complaints on the phone. We just do our best to explain the situation and get the signal back. The office is usually a bit chaotic with technicians coming in and out to grab tools. We have a small sign outside on the road, but most people find us through word of mouth. We don't have a big marketing budget or anything like that. We are just local guys trying to keep the internet running in this part of Nagpur. It’s a lot of physical work and troubleshooting. We’ve been at this address for several years now, and we know all the shortcuts through the alleys to get to the junction boxes.