Wayside Inn Booking Office

The Wayside Inn Booking Office is in Flat No 1 on the ground floor. It’s in a building called Grace, which is around Bandra West and Cuffe Parade, near Bhabha Hospital. I know the address sounds a bit confusing because it mentions a few different areas, but we are right there near the hospital. This is where we handle all the reservations and paperwork. It’s a small office, nothing huge. I spend most of my day sitting at the desk, answering the phone and writing down names in the ledger. It gets a bit stuffy in here during the afternoon, so I usually keep the door open to let some air in. People stop by to ask about room availability or to pay their deposits. Since we are on the ground floor, I see a lot of people walking by on their way to the hospital or the local shops. It’s a busy part of Mumbai, so there’s never really a quiet moment. I’ve been doing this for a few years, and you get to know the neighbors after a while. Sometimes the phone doesn't stop ringing and I get a bit behind on the filing. It’s just me and one other person most days. We aren't some big corporate call center, just a small office where we try to get the bookings right so there aren't any problems later on. We stay until the last call is handled and then lock up for the evening.