Sushma Surve

I’ve been based on Reynolds Road in Wadala East for a long time now. My name is Sushma Surve, and I run my small business right from this neighborhood. Wadala is a central part of Mumbai, but our little stretch on Reynolds Road has its own rhythm. It isn't a massive corporate setup; it’s more of a personal operation. I started doing this because I wanted to be my own boss and manage things my way. The space I have is modest, just enough to get the job done without any unnecessary extras. I spend a lot of my time here, especially during the weekdays when things are most active. I don’t have a lot of staff, so I end up doing most of the tasks myself, from answering the phone to finishing the actual work. It’s honest and it keeps me busy. I’ve gotten to know the people who live and work around here over the years. We don’t do big advertisements or anything like that. Usually, someone just knows someone else who has used my services. Mumbai can be a tough place to run a business, but staying local in Wadala makes it feel more manageable. I don’t use big words to describe what I do. It’s just a service I provide to make a living. I try to be straightforward with everyone who comes through the door. It's just me working on Reynolds Road.