We are located in Mira Road, specifically in Geeta Arcade at Sheetal Nagar. This office is part of the Thane District, and it is where we handle a lot of the background stuff for the airline. It is room number 204 on the 3A side of the building. It is a bit of a walk up the stairs since the elevator is often slow. The office is usually busy with people talking on phones or typing information into the system. We deal with tickets, flight schedules, and all sorts of questions from passengers. It gets pretty cramped inside when everyone is in at the same time. We have travel posters on the walls but they are starting to curl at the edges from the humidity. Mira Road is a loud area, so there is always some noise coming in from the street traffic. We have got a small fridge in the corner for our lunches. Most days involve staring at flight paths on the screen and checking if there are seats available. It is not like being at the actual airport; it is much more of a regular desk job for us here. We have piles of manuals and memos that we have to read through every week. Sometimes the printer jams and we have to spend way too much time fixing it. People come in to ask about their flights or how to change a booking. We just find the info they need and keep moving.
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