Hotel Grand

Our place, Hotel Grand, is located at 25/1, B. B. Chatterjee Road in Kolkata. This is an old part of the city, and the building has that classic Kolkata feel to it. It’s not one of those new glass hotels you see in the outskirts. We’ve been on this road for a long time and we know almost everyone on the block. The street is always busy with people going to the local shops or catching the bus. It’s a very local atmosphere. We run the hotel and the office from here. It’s a lot of manual work, keeping track of guests and making sure the rooms are ready. We have a small staff who have been with us for years. They are like family to us. We don't have any of that corporate training stuff; we just learn by doing. Sometimes the paint is peeling a bit in the corners, and the fans might creak when they are on high, but it’s a place with some history. We spend our mornings talking to the laundry guy and the vegetable sellers. It’s very hands-on. We don't use fancy software for everything. A lot of things are still written down in big registers. It works for us. We like the noise of the city coming through the windows. It makes the place feel alive. We are just regular people running a business in a busy neighborhood.