Makemytrip.Com (Customer Care)

This is our customer care point in the 180001 area of Jammu. It’s a local office where we deal with all the stuff that comes up when people book trips. It’s not like the big offices you see in the movies. We sit at our desks and handle calls and emails all day long. Sometimes the power goes out and we have to wait a bit, but we get back to it as soon as we can. The streets outside are usually full of people and noise. We’ve been here in Jammu for a while now. Most of our work is just fixing issues or helping someone figure out their itinerary. We don't have a big sign or a fancy lobby. It's just a practical space where work happens. We eat our lunch together and talk about the local news. The 180001 pin code is right in the heart of things. We know the local geography well, which helps when people ask questions about their routes. It’s a lot of staring at screens and talking on headsets. We aren't doing anything world-changing, just making sure travel plans don't fall apart. It gets busy during the holiday seasons, which keeps us on our toes. We try to be helpful without making a big fuss about it. That is how we operate here in Jammu. Just a regular office doing regular work for travelers.