Bansal Hospital And Research Centre

This location at number 4 Janakpuri is usually quite a scene in the mornings. Imli Phatak is right there, so the sound of the crossing gate is something we all know by heart. We have been operating this hospital and research center for quite a while. It’s a practical place. We don’t spend money on fancy decorations or leather sofas. The chairs are plastic and easy to wipe down. We have several floors, and the stairs get a lot of use. The lift works most of the time, but we tell people to take the stairs if they can. Our staff consists of people from the neighborhood who know the local language and the local problems. We deal with a lot of paperwork every day. Sometimes it feels like the files will swallow the front desk whole. We don't have a marketing department. We just have the doctors and the nurses. If the floor is wet, there’s a sign, usually a handwritten one. We like it that way. It’s honest. People come here because they know we are open and we are here to help. We see all sorts of cases, from small scratches to things that need a longer stay. The research part happens in the small rooms near the back. It’s quiet there. The rest of the place is usually buzzing with talk and the sound of trolleys moving. We keep the water cooler filled and the lights bright. That's about it for us.