Voltas Limited (Machine Tool Division, Delhi )

Our small group is part of the Machine Tool Division, and we operate out of C.R. Park in New Delhi, specifically at Deepak Lahiri’s place. If you’ve ever been to Chittaranjan Park, you know it has a very distinct feel compared to the rest of Delhi. It’s a bit more residential and has its own local pace, which we really enjoy. We handle the technical side of machine tools, which basically means a lot of detailed work and looking at parts. We aren't a big showroom with bright lights. Most of the time, the space is just filled with the tools and manuals we need to do our jobs. It’s a bit cramped sometimes, but we make it work. Since we’re in a residential-ish area, we try not to make too much of a racket, though machine tools aren't always the quietest things. We get people calling in for advice or looking for specific parts for their machinery. We don't have a receptionist or anything like that; whoever is free just picks up the phone. It’s a very hands-on way to work. We’ve been based here for a while, and the locals have gotten used to seeing us around. We don't use any fancy business strategies. We just take the orders as they come and try to get the machine tools sorted without any fuss. It’s a simple, honest way to spend the workday in South Delhi. We just stay focused on the machinery.