Officer Customer Service

We are over at 47/43 on Chinna Ellai Lane in Sukrawarpet. If you know Coimbatore, you know this part of town is pretty crowded and full of life. It is not a shiny glass building. We just have this small office for customer service. The lane is quite narrow, so parking a car is almost impossible. Most of us just come on bikes. Inside, it is usually just the sound of phones ringing and people typing. We deal with whatever problems people bring to us. Some days are slow, and we just drink coffee and wait for the next call. Other days, everyone is talking at once. It can get a bit loud. We have been in this spot for a good bit now. The walls could probably use a new coat of paint, but we are too busy to worry about that right now. We do not have any big speeches about what we do. We just pick up the phone and try to help. Sometimes we cannot solve everything right away, but we try anyway. It is a local operation, so we know a lot of the people who come in. It is just a normal job in a normal part of the city. No one wears suits here. We just show up, do the work, and go home when the sun goes down. Most of our day is spent talking and listening.